Cancelling a subscription
Cancel in your account under Manage billing, or write to hello@duosubs.com. The subscription ends at the close of the current period and is not renewed; you keep Pro until then. Lifetime has no subscription, so there is nothing to cancel and nothing renews. Monthly plans renew every month and yearly plans every year until you cancel.
Right of withdrawal (Widerrufsrecht)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Sascha Heyer, hello@duosubs.com) of your decision to withdraw from this contract by an unequivocal statement, for example an email. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result.
Access during the withdrawal period
Pro is on as soon as you have paid, and you keep your 14-day right of withdrawal from the day of purchase all the same. This applies to Monthly, Yearly and Lifetime. Write to hello@duosubs.com from the email address of your account, or use the form below. We refund the payment through Stripe to the card or account you paid with, and Pro ends when the refund is made.
Refund requests
If something went wrong with a payment, for example a double charge, write to hello@duosubs.com with the email address of your account.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Sascha Heyer, hello@duosubs.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content: DuoSubs Pro
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Email address of the account
- Date
(*) Delete as appropriate.
Prices
The current prices are on the pricing page. They are in US dollars and are final prices.
Updated: 11 November 2026